This Privacy Policy explains how Solution Bowl (India) Private Limited (“Solution Bowl”, “we”, “us”, or “our”) collects, uses, holds, and discloses personal information about Australian users of this website and the free design programme advertised on it.

We handle personal information about Australian users in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where there is any conflict between this policy and the Privacy Act, the Privacy Act prevails.

1. The personal information we collect

We collect the following kinds of personal information:

Information you provide: name, email address, phone number, company name, website, and the brief you submit through our application form, plus anything else you choose to include in your communications with us.
Information collected automatically: device type, browser, approximate location (derived from IP), pages visited, and how you interact with the site. This is collected via privacy-respecting analytics where deployed.
Cookies and similar technologies: small files stored in your browser to remember preferences (e.g. that you have dismissed the cookie banner). You can control cookies through your browser settings.

2. How we collect it (APP 3)

We collect personal information directly from you when you submit an application, contact us, or interact with the site. We do not buy lists of personal information from third parties.

3. Why we collect it and how we use it (APP 6)

To assess your application and respond to your enquiry.
To deliver the design engagement if your application is accepted.
To improve the website, our services, and our internal processes.
To send you direct marketing about Solution Bowl, only where you have consented or where it is otherwise permitted under the Privacy Act and the Spam Act 2003 (Cth). Every marketing message includes a free, functional unsubscribe option.
To meet our legal obligations and to enforce our terms.

4. When we disclose it (APP 6 & APP 8)

We do not sell your personal information. We disclose it only to:

Service providers we use to operate the site, the application form, analytics, and email (e.g. hosting, form processing, mail delivery). They act on our instructions and are bound by confidentiality.
Professional advisers (legal, accounting, insurance) where reasonably required.
Government and law-enforcement authorities where required or authorised by law, or to protect our rights or the safety of others.
Successors in the event of a merger, acquisition, or asset sale, subject to this policy.

5. Cross-border disclosure (APP 8)

Solution Bowl operates from India, and our service providers may be located in India, the United States, the European Union, or elsewhere. By using this site or submitting an application, you acknowledge that your personal information may be transferred to and stored in countries outside Australia. Where APP 8 applies, we take reasonable steps to ensure overseas recipients handle your information in a manner consistent with the APPs.

6. Direct marketing (APP 7 & Spam Act 2003)

We will only send you commercial electronic messages where you have given express or inferred consent under the Spam Act, and every message will include sender identification and an easy way to opt out. To unsubscribe, follow the link in any marketing email or contact us at contactus@solutionbowl.com.

7. Quality, security, and retention (APP 10 & APP 11)

We take reasonable steps to ensure personal information is accurate, complete, and up-to-date, and to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure. We retain personal information only for as long as necessary for the purposes set out above, including any retention required to satisfy legal, tax, or accounting obligations. After that, we destroy or de-identify it.

8. Notifiable Data Breaches

We comply with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act. If we reasonably believe an eligible data breach has occurred (a breach of personal information likely to result in serious harm), we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

9. Access and correction (APPs 12 & 13)

You may, at any time, ask us to:

Confirm whether we hold personal information about you and provide a copy.
Correct personal information you believe is inaccurate, out of date, or incomplete.
Delete personal information we hold about you, subject to legal retention rules.
Stop using your information for direct marketing or withdraw consent where we rely on it.

Email contactus@solutionbowl.com with your request. We will respond within a reasonable period (usually 30 days) and will not charge for reasonable access requests.

10. Anonymity and pseudonymity (APP 2)

Where it is lawful and practicable, you may interact with us without identifying yourself or by using a pseudonym. Note that we cannot meaningfully evaluate an application without contact details.

11. Complaints

If you believe we have breached the Privacy Act or the APPs, please contact us first at contactus@solutionbowl.com. We will acknowledge your complaint within 5 business days and respond substantively within 30 days.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Online: oaic.gov.au
Phone: 1300 363 992
Mail: GPO Box 5288, Sydney NSW 2001

12. Children

This site is not directed at children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us so we can delete it.

13. Changes to this policy

We may update this policy from time to time. The current version is always available on this page; significant changes will be flagged at the top with a revised “Last updated” date.

14. Contact

Privacy queries: contactus@solutionbowl.com