This Privacy Policy explains how Solution Bowl (India) Private Limited (“Solution Bowl”, “we”, “us”, or “our”) collects, uses, holds, and discloses personal information about users of this website and the free design programme advertised on it.

We are committed to handling your personal information responsibly and in accordance with applicable data-protection laws. This policy is written in plain language so you can understand what we collect and why.

1. The personal information we collect

We collect the following kinds of personal information:

Information you provide: name, email address, phone number, company name, website, and the brief you submit through our application form, plus anything else you choose to include in your communications with us.
Information collected automatically: device type, browser, approximate location (derived from IP), pages visited, and how you interact with the site. This is collected via privacy-respecting analytics where deployed.
Cookies and similar technologies: small files stored in your browser to remember preferences (e.g. that you have dismissed the cookie banner). You can control cookies through your browser settings.

2. How we collect it

We collect personal information directly from you when you submit an application, contact us, or interact with the site. We do not buy lists of personal information from third parties.

3. Why we collect it and how we use it

To assess your application and respond to your enquiry.
To deliver the design engagement if your application is accepted.
To improve the website, our services, and our internal processes.
To send you direct marketing about Solution Bowl, only where you have consented or where it is otherwise permitted by law. Every marketing message includes a free, functional unsubscribe option.
To meet our legal obligations and to enforce our terms.

4. When we disclose it

We do not sell your personal information. We disclose it only to:

Service providers we use to operate the site, the application form, analytics, and email (e.g. hosting, form processing, mail delivery). They act on our instructions and are bound by confidentiality.
Professional advisers (legal, accounting, insurance) where reasonably required.
Government and law-enforcement authorities where required or authorised by law, or to protect our rights or the safety of others.
Successors in the event of a merger, acquisition, or asset sale, subject to this policy.

5. International data transfers

Solution Bowl operates from India, and our service providers may be located in India, the United States, the European Union, or elsewhere. By using this site or submitting an application, you acknowledge that your personal information may be transferred to and stored in countries other than your own. Wherever your information is processed, we take reasonable steps to ensure it is handled securely and in line with this policy.

6. Direct marketing

We will only send you commercial electronic messages where you have given consent or where otherwise permitted by law, and every message will include sender identification and an easy way to opt out. To unsubscribe, follow the link in any marketing email or contact us at contactus@solutionbowl.com.

7. Quality, security, and retention

We take reasonable steps to ensure personal information is accurate, complete, and up-to-date, and to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure. We retain personal information only for as long as necessary for the purposes set out above, including any retention required to satisfy legal, tax, or accounting obligations. After that, we destroy or de-identify it.

8. Data breaches

If we become aware of a data breach that is likely to result in serious harm to affected individuals, we will take prompt steps to contain and assess it, and will notify affected individuals and any relevant authority as required by applicable law and as soon as practicable.

9. Access and correction

You may, at any time, ask us to:

Confirm whether we hold personal information about you and provide a copy.
Correct personal information you believe is inaccurate, out of date, or incomplete.
Delete personal information we hold about you, subject to legal retention rules.
Stop using your information for direct marketing or withdraw consent where we rely on it.

Email contactus@solutionbowl.com with your request. We will respond within a reasonable period (usually 30 days) and will not charge for reasonable access requests.

10. Children

This site is not directed at children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us so we can delete it.

11. Complaints

If you believe we have mishandled your personal information, please contact us first at contactus@solutionbowl.com. We will acknowledge your complaint within 5 business days and respond substantively within 30 days. If you remain unsatisfied, you may refer the matter to the data-protection authority with jurisdiction in your location.

12. Governing law

This Privacy Policy is governed by the laws of India, without prejudice to any mandatory data-protection rights you may have under the laws of your own country.

13. Changes to this policy

We may update this policy from time to time. The current version is always available on this page; significant changes will be flagged at the top with a revised “Last updated” date.

14. Contact

Privacy queries: contactus@solutionbowl.com